SHIPPING POLICY
Thank you for shopping with Boilydieo.
This Shipping Policy explains our general order processing, dispatch, tracking, and delivery practices.
ORDER PROCESSING
Orders are generally processed within:
1–3 business days
after successful payment and order confirmation.
Processing time refers to the time required to verify, prepare, and arrange shipment of an order. It does not include the carrier's transit time.
Orders placed during weekends, public holidays, major promotional events, or periods of unusually high demand may require additional processing time.
ESTIMATED DELIVERY
After dispatch, delivery generally takes approximately:
7–15 business days.
This timeframe is an estimate rather than a guaranteed delivery date.
Delivery may be affected by:
- Carrier delays
- Customs or border inspections
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Remote delivery destinations
- Local logistics disruptions
- Unexpected events outside our reasonable control
TRACKING INFORMATION
Where tracking is available, tracking details may be provided after shipment.
Tracking systems may require approximately 24–48 hours after dispatch before the first carrier update appears.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact:
immediately.
We will attempt to update the address if the order has not yet been processed or shipped.
Once an order has been handed to the carrier, we cannot guarantee that the delivery address can be changed.
FAILED DELIVERY
If delivery fails because of an incorrect address, unavailable recipient, refusal of delivery, or other customer-related circumstances, additional shipping charges may apply if the parcel must be resent.
DAMAGED PACKAGES
If your parcel arrives visibly damaged, photograph the external packaging and the product before disposing of any packaging materials.
Contact us at:
with your order number and supporting photographs.
LOST OR DELAYED ORDERS
If tracking shows unusual delays or no movement for an extended period, contact our customer service team.
We may investigate the shipment with the relevant logistics provider.
CUSTOMS AND IMPORT REQUIREMENTS
International shipments may be subject to customs inspections, local taxes, import duties, or other charges depending on the destination.
Where applicable, such fees may be the responsibility of the recipient unless otherwise stated during checkout.
CONTACT
Email:
service@boilydieo.com
Customer Service Hours:
8:00 AM–10:00 PM