CONTACT BOILYDIEO
Our customer service team is available to assist with questions regarding products, orders, shipping, returns, refunds, and general website inquiries.
CUSTOMER SERVICE
Email:
Customer Service Hours:
8:00 AM–10:00 PM
BUSINESS OPERATOR
Quanzhou Meihu Network Technology Co., Ltd.
Business Address:
Unit 13, 2nd Floor, Shop 2, Aile Jiayuan (Phase I of Vanke Jinyu Binjiang),
No. 1108 Quan'an North Road,
Jinjiang City,
Fujian Province
WHEN CONTACTING US
For order-related inquiries, please include your order number and the email address used when placing the order.
For damaged, incorrect, or defective products, please provide clear photographs or videos showing the issue when possible. This helps our customer service team review the request more efficiently.
We normally respond as soon as reasonably possible during customer service hours. Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We will attempt to accommodate the request if the order has not already entered processing or shipment. Once an order has been processed or dispatched, cancellation may no longer be possible.
SHIPPING QUESTIONS
Tracking information may require up to approximately 48 hours after dispatch to become active in the carrier's tracking system.
If your tracking information has not updated for an extended period, please contact us.
RETURNS
Eligible products may be returned within 30 days after delivery.
Please contact our customer service team before returning an item so that we can provide the appropriate return instructions.
Do not send returns to an address without first obtaining return instructions from us.
We look forward to assisting you.