FREQUENTLY ASKED QUESTIONS
WHAT DOES BOILYDIEO SELL?
Boilydieo specializes in decorative items and home décor products designed for living spaces, bedrooms, workspaces, shelves, desks, and other interior environments.
Our products are selected with attention to design, practicality, and compatibility with modern lifestyles.
HOW LONG DOES ORDER PROCESSING TAKE?
Orders are generally processed within:
1–3 business days.
HOW LONG DOES DELIVERY TAKE?
After dispatch, estimated delivery is generally approximately:
7–15 business days.
Delivery times may vary depending on destination, logistics provider, customs processing, weather, public holidays, or other circumstances outside our direct control.
HOW DO I TRACK MY ORDER?
When tracking information becomes available, it may be sent to the email address associated with your order.
Carrier tracking information may take approximately 24–48 hours after shipment to show its first update.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible at:
If your order has not yet entered processing or shipment, we will attempt to cancel it.
Once fulfillment or shipment has started, cancellation cannot always be guaranteed.
CAN I CHANGE MY SHIPPING ADDRESS?
Contact us immediately if the shipping address is incorrect.
Address changes are only possible if the order has not already been processed or shipped.
WHAT IF MY ITEM ARRIVES DAMAGED?
Contact:
and provide your order number together with clear photographs or videos showing the condition of the item and packaging.
We recommend reporting damaged or incorrect products as soon as reasonably possible after delivery.
CAN I RETURN AN ITEM?
Eligible products may be returned within:
30 days of delivery.
Items should generally be unused, in their original condition, and returned with their original packaging where applicable.
Please read our Return & Refund Policy for full details.
WHEN WILL I RECEIVE MY REFUND?
Once an approved return is received and inspected, the refund will be issued to the original payment method.
After we process the refund, your bank, card issuer, or payment provider may require additional business days before the funds appear in your account.
DO PRODUCT COLORS ALWAYS LOOK EXACTLY THE SAME?
Screen settings, lighting, photography, materials, and production variations may cause slight differences in color or appearance.
We aim to display products as accurately as reasonably possible.
HOW CAN I CONTACT BOILYDIEO?
Email:
service@boilydieo.com
Customer Service Hours:
8:00 AM–10:00 PM